Frequently asked questions
What materials do I need to begin?
A selection of 60–180 gsm crepe papers, 22–26 gauge floral wire, PVA and tacky adhesives, chalks/inks for tinting, and a basic set of shaping tools. Each course provides a precise checklist and substitutions.
How long do I have access to courses?
You receive lifetime access to purchased self-paced courses and recordings of live sessions. Any updates to a course are included at no additional cost.
Are the classes suitable for beginners?
Yes. We label levels clearly and provide foundational technique modules. Intermediate and advanced tracks assume comfort with basic petal shaping and wiring.
Do you provide kits?
Select courses are offered as Kit+Course bundles that include pre-cut templates, curated papers, and finishing materials. Shipping availability is listed on each product page.
What is the refund policy?
For self-paced videos, refunds are available within 7 days if under 20% of the content has been viewed. Live sessions are refundable up to 72 hours before the event start. See Terms for full details.
Do I get a certificate?
Upon completion, you can download a shareable certificate noting hours, level, and skills covered. Certificates are not a formal accreditation.
Can I use course designs commercially?
Yes for client work, provided pieces are made by you. Redistribution of course files or direct resale of templates is prohibited. Our Business track covers pricing and licensing specifics.
How do I get help if I’m stuck?
Send a message via the Contact page or join scheduled office hours listed in your course dashboard. We aim to resolve most technique issues with annotated feedback within two business days.
Do you have accessibility accommodations?
Videos include captions and transcript files. Color-blind-friendly palettes and high-contrast diagrams are provided. Let us know if you need alternative file formats.